Returns

If something is wrong with your order, tell us within 7 days of delivery and we will make it right with a replacement or a refund.

If a set arrives faulty or damaged, or we sent you the wrong item, send us a photo and your order number. We will replace it or refund it in full, including any delivery you paid and the cost of sending it back.

You do not need to send anything back before we start sorting it out.

This is the most common reason people get in touch. Message us your measurements before you apply the set and we will send the right sizes.

Once a nail has been applied or filed we cannot exchange it, which is why our size guide matters so much.

You can return a set within 7 days of delivery as long as it is still sealed and unworn. Return delivery for a change of mind is yours to cover. Once the set is back with us in its original condition, we refund the price you paid for it.

• Sets that have been opened, applied, filed or worn. Press on nails are a personal item, so we cannot resell them once they have been used.
• Glue, adhesive tabs and prep kits that have been opened.
• Custom sets made to your design, unless they arrive faulty or do not match what we agreed.

None of this applies to an item that arrives faulty. Those are always covered.

Refunds go back through the method you paid with where possible. For bank transfer and cash on delivery orders, we send the refund by bank transfer or digital wallet to an account in your name.

We aim to send your refund within seven working days of approving the return, and we will tell you when it is on its way.

Reply to your order confirmation email, or use our contact form, with your order number and a short note about what happened. We reply within one working day.

This policy adds to your rights under the Consumer Act of the Philippines (Republic Act No. 7394), including the implied warranty that a product is fit for its purpose. It does not replace or reduce them.